Refund Policy

1. All Sales Are Final

Because Theo Riven sells digital publications delivered immediately upon purchase, all sales are final and non-refundable. Once your order is confirmed and the file is delivered to your email address, the transaction is complete.

This policy is consistent with consumer protection regulations applicable to digital goods that are made available immediately after purchase, including EU Directive 2011/83/EU (Consumer Rights Directive) Article 16(m), which expressly provides that the right of withdrawal does not apply to digital content that has been made available and performance has begun with the consumer's prior express consent.

2. Exceptions — When We Will Issue a Refund

We will issue a full refund in the following limited circumstances:

• Duplicate charge — your payment method was charged more than once for the same order due to a technical error.
• Failed delivery — you did not receive the download link or file despite providing a correct, active email address, and we are unable to resend it successfully within a reasonable time.
• Corrupted file — the file delivered to you is irreparably corrupted or unreadable and we are unable to provide a working replacement.

Refund exceptions do not apply where delivery failed due to an incorrect email address provided at checkout, a full inbox, spam filtering, or any other circumstance outside our control.

3. We Are Here to Help

We understand that purchasing a digital product requires trust. If you have any question about our publications before buying — including what is covered, the depth of research, or suitability for your needs — we encourage you to reach out before completing your purchase.

If you experience any issue after purchase — including a delivery problem, a file error, or any other concern — please email us at orders@integrana.co and we will do everything we can to resolve it quickly and fairly.

4. How to Request a Refund (Eligible Cases Only)

If your situation meets one of the exceptions in Section 2:

1. Email us at orders@integrana.co with the subject line “Refund Request — [your order number]”.
2. Include your order confirmation number and a brief description of the issue.
3. We will review your request and respond within 3 business days.
4. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your card issuer.

5. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving any legitimate issue promptly and directly. Unwarranted chargebacks may result in your account being flagged and access to future purchases being restricted.

6. Contact

All refund requests and order-related questions should be directed to orders@integrana.co. We are a small team and we genuinely want every customer to be satisfied — don't hesitate to reach out.